Sherlock and Watson Ltd t/a RAIN AND SHADE SOLUTIONS – Privacy Policy

The Sherlock and Watson Ltd t/a Rain and Shade Solutions – Privacy Policy covers Sherlock and Watson Limited and its Web sites. ( / / / )

You can browse our site(s) without disclosing any personal data to us.

Our website does not automatically log personal data furthermore we do not link information automatically logged by other means with personal data about specific individuals.

Customer data we collect via contact, billing and delivery forms (name, address, email and phone) is utilised by Sherlock and Watson Ltd to communicate with interested customers about our products and services. Retention and use of this data is for direct customer contact ie from Sherlock and Watson Ltd t/a Rain and Shade Solutions to Customer only.

When necessary, and only with your agreement, we may pass on your  name and contact details to one of our Manufacturers who may be better placed to deal with your request than we are. Except for the above noted, and for organising delivery of goods we do not submit customer details gathered from this site to any other third party for any purpose.

Sherlock and Watson Ltd t/a Rain and Shade Solutions – Privacy Policy  – How do we use cookies?

Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

Please visit: for more information on cookies.

At Sherlock and Watson Ltd’s websites’ traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.

You have the choice of whether or not to accept cookies. For your information, the majority of web browsers accept cookies. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.

What Cookies do we use

-gat & -ga are used used by Googe Analytics to track interaction with the website and provide aggregate statisitcs such as the number of page views

crumb is a session cookie which expires when you exit your browser.

Social sharing cookies

On our blog and eleswhere we use social sharing buttons for services including, but not limited to, Twitter, LinkedIn, Google+ and Facebook. These allow you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers and their databases and servers. These sites may also monitor your usage of these buttons, through the use of external tracking codes that are required to run the buttons on this website.

Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Communicate with customers to discuss products and services.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

Sherlock and Watson Ltd t/a Rain and Shade Solutions – Privacy Policy  -Links to third Party websites:

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.


Hyperlinks on this site may be shortened. The purpose of which is to hide long links for functionality and tracking purposes

Sherlock and Watson Ltd t/a Rain and Shade Solutions – Privacy Policy  – Controlling  your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If  you have previously agreed to us including your personal information on our mailing list, you may opt-out at any time.  Please see “Contacting us” at the foot of this policy.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that may be relevant to your indicated needs.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held then please request it.  See “Contacting us” at the foot of this policy.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the address detailed below. We will promptly correct any information found to be incorrect. If you would like your right to be forgotten, please let us know.  See “Contacting us” at the foot of this policy


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contacting Us:

• Sending an email to :

• Writing to this address : Sherlock and Watson Ltd t/a Rain and Shade Solutions, Tree Tops, Summers Lane, Totland Bay, Isle of Wight PO30 0HQ.

We shall provide you a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request.

In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.

We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.


Information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice. Information is supplementary advice to other certified codes of practice. This website is updated regularly.

Sherlock and Watson Ltd t/a Rain and Shade Solutions – Privacy Policy  – Contact Details



Tree Tops

Summers Lane

Totland Bay

Isle of Wight

PO39 0HQ

Office Hours: Our Customer Service Department operates from 9.00AM to 5:00PM Monday to Friday, (GMT, BST).